1. Who this policy covers
Fred's English is an online English learning platform for students, parents, children, teachers and academies. This policy applies to our public website, web app, installed progressive web app, Level Check, course and communication services
For this policy, “Fred's English”, “we”, “us” and “our” refer to the operator of the Fred's English platform. Questions can be sent to info@ieltstrial.com
2. Data we collect
Account and profile data
- Name, email address, phone number, birth date, selected language, role, learning track and plan
- Password credentials stored as a protected hash, session identifiers and account status
- Parent, child, teacher, classroom and academy relationships where those features are used
Assessment and learning data
- Level Check answers, section scores, estimated level, target, weekly study time and generated pathway
- Lesson and video progress, quiz answers and attempts, homework, resources, course completion and recommendations
- Writing responses, speaking recordings or transcripts, uploaded evidence, feedback, corrections and weakness tags
Communications, billing and technical data
- Contact requests, support messages, notification preferences and email, SMS, WhatsApp or push delivery status
- Selected plan, subscription state and transaction references. When payments are enabled, card details are handled by the payment provider and are not intended to be stored by Fred's English
- IP address, browser and device information, route activity, security events, rate-limit records and diagnostic logs
3. How and why we use data
- Provide the service: create accounts, run Level Check, deliver lessons, unlock quizzes, build pathways and show progress
- Personalise learning: adapt weekly plans, recommendations, review tasks and feedback to level, goal and learning evidence
- Support connected roles: show authorised child, learner, classroom or academy information to the correct parent, teacher or administrator
- Communicate: send transactional messages, reminders, support responses and optional notifications
- Operate safely: authenticate sessions, prevent abuse, investigate errors, audit important actions and protect accounts
- Improve the platform: understand feature performance and learning flow using aggregated or appropriately limited analytics
Depending on the context and applicable law, processing is based on providing the service you requested, your consent, legal obligations or our legitimate interest in operating a secure and effective learning platform
Fred feedback, speech and automated processing
When a feature uses automated Fred feedback, speech-to-text or text-to-speech, the submitted text, audio or related learning context may be sent to the configured service provider solely to return the requested feature. Provider handling is also governed by that provider's terms and privacy safeguards
Learning support, not an official result: automated feedback and estimated bands support learning. They are not official IELTS, DIM or CEFR examination results and should not be treated as high-impact legal, employment or admissions decisions
4. When data may be shared
We disclose only the information reasonably needed for the following purposes
- Service providers: hosting, database, content delivery, storage, backup, email, messaging, speech, feedback, analytics, monitoring and payment providers acting for the platform
- Authorised learning relationships: parents, teachers and academy administrators receive only the learner data allowed by their verified role and assigned scope
- Legal and safety needs: when required by law, a valid legal request, fraud prevention or protection of users and the platform
- Business change: if the service is reorganised or transferred, subject to appropriate confidentiality and notice requirements
We do not sell personal information and do not share learner data for third-party behavioural advertising
International processing
Some service providers may process data in countries other than your own. Where required, we use contractual and technical safeguards appropriate to the transfer and the sensitivity of the data
5. Children and parent controls
Kids learning features are designed to operate through a parent or another authorised adult, teacher or academy context. We ask adults to provide only the child information needed for the learning service and to review the child's participation
If you believe a child submitted personal information without appropriate adult authorisation, contact us or submit a deletion request below. We will verify the relationship and take appropriate action
6. Cookies, local storage and notifications
The app uses essential session cookies and browser storage to keep you signed in, remember language and interface preferences, support installation and maintain secure learning progress. Optional push notifications require browser or device permission and can be disabled in the app or device settings
Blocking essential storage may prevent login, Level Check handoff, lesson progress or other core functions from working correctly
7. Retention and security
How long we keep data
We keep personal information only as long as needed to provide the account and learning history, resolve support or security issues, meet legal and financial obligations and establish or defend claims. Retention may differ by record type and account status
After a verified deletion request, we delete or de-identify data that is no longer required. Limited records may remain where retention is legally required, needed for fraud and security prevention or stored temporarily in protected backups until their normal replacement cycle
How we protect data
We use access controls, password hashing, session protection, role and organisation scoping, audit records, rate limits, transport encryption on hosted services and restricted private routes. No internet service can guarantee absolute security, so users should protect their password and report suspicious activity promptly
8. Your choices and rights
Subject to applicable law and identity verification, you may ask us to
- Confirm whether we process your personal data and provide access to it
- Correct incomplete or inaccurate account information
- Provide an export of relevant account and learning data
- Delete your account and associated personal data
- Withdraw consent or object to certain processing
- Disable optional communications and push notifications
Account deletion removes access to the account and may permanently remove Level Check results, pathway history, lesson progress, submissions and feedback. We will explain any information that cannot be deleted and the legal reason for retaining it
9. Submit a privacy or account deletion request
Use the form below from any browser, including when you cannot sign in. We will contact the account email to verify identity and, where relevant, the authority to act for a child or learner
10. Changes to this policy
We may update this policy when the product, service providers or legal requirements change. The updated date at the top identifies the current version. Material changes may also be communicated in the app or through available account contact details
11. Contact
For privacy questions, account deletion or concerns about data handling, email info@ieltstrial.com or use the request form above
Fred's English will review verified requests in accordance with applicable data protection requirements